Privacy Policy

• Account information: name, email address, and password (stored securely via our authentication provider).
• Property and issue data: home address, closing date, builder information, issue descriptions, photos, documents, and repair notes.
• Payment information: we do not store credit card numbers. Payments are processed by Stripe, and we retain transaction IDs and status.
• Usage data: pages visited, features used, and IP address for analytics and security.

• Provide, maintain, and improve the Service.
• Process payments and refunds.
• Send transactional emails such as receipts, onboarding links, reminders, and partner notifications.
• Respond to support requests.
• Monitor fraud, abuse, and security.

We do not sell your personal information. We share data only with service providers necessary to operate the Service:

• Stripe — payment processing.
• Resend — email delivery.
• Cloudflare R2 — photo and document storage.
• Neon — database hosting.
• Vercel — application hosting and analytics.

We use essential cookies for authentication and session management. We may use analytics cookies to understand how the Service is used. You can disable non-essential cookies through your browser settings.

We retain your data for as long as your account is active or as needed to provide the Service. Refunded accounts retain read-only access to records. You may request deletion of your account and data by contacting support, subject to legal and payment-record retention requirements.

Depending on your location, you may have the right to access, correct, delete, or export your personal data. Contact us to exercise these rights.

The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13.

We use industry-standard measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews. No online service can guarantee 100% security.

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice in the Service.

For privacy questions, contact us at support@newhomewarrantyhq.com.