Refund & Satisfaction Guarantee

If you are not satisfied with the Service for any reason, you may request a full refund within 30 days of your purchase. Refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

• Your payment is fully refunded.
• Your paid entitlement is revoked and new warranty features are disabled.
• Your existing records remain available to view in read-only form.
• Document uploads, issue creation, PDF generation, exports, and other paid features are no longer available until a new purchase is made.

• Gift purchases may be refunded before the gift is redeemed.
• Once a gift is redeemed and the recipient creates an account, the gift is not eligible for refund.
• Refunding a gift that has not been redeemed will invalidate the gift invitation and onboarding link.

Contact us at support@newhomewarrantyhq.com with your payment confirmation email or the email address used at checkout. We will process eligible refund requests within 2 business days.

Refunds are not available for accounts that violate our Terms of Service, commit fraud, or abuse the Service. We reserve the right to deny refund requests that appear fraudulent or abusive.